Customized, On-site Parts, Service & Support Training for Construction Equipment and Automotive Industries

Parts, Service, and Support personnel are often the first people a customer comes in contact with at your store or office. Yet many companies overlook this critical interface.  The result? Lost sales and, more importantly, lost customers

Piel & Associates can help.  Our made-to-order, hands-on training programs empower your staff to understand and anticipate customer needs, guide your customer to make more informed buying decisions, and develop after-sales follow-up that will set your business apart from your competitors and keep customers coming back.  We don’t just train, we develop people, giving them new skills to streamline your business operations, strengthen and build sales, and attract and maintain your most important asset: your customer.

How can we help?

Using Customer Relationships to Build Sales

Using Customer Relationships to Build Sales


Building 5-Star Service

Building 5-Star Service


Selling Through your Parts Department

Selling Through your Parts Department


Leveraging the Link between You and Your Dealer

Leveraging the Link between You and Your Dealer



Contact us today:
(580)370-0179
info@pielandassociates.com